Most arrogant, distasteful attitude

I have been struggling to open a Nedbank account. Last week I went to Mall of North Nedbank and I was told to come back with proof of identification to open an account, so today I went to Mall of the North Nedbank only to get a shock of my life. I went to the consultant and she told me that she can’t assist me with my driver’s license. I wasn’t happy because I felt that’s the information I was supposed to be given last week when I was at the branch. So I was referred to the branch Manager and I have never seen such attitude in my life. She is arrogant, rude and very disrespectful. She arrogantly told me that it’s common knowledge that license can’t be used to open an account and there is nothing she can do for me. Attitude, her attitude was appalling to say the least. I am a new client who has a home loan with Nedbank and today I was treated like a piece of trash. I want to remind you that there is nothing forcing me to bank with Nedbank, none whatsoever. I don’t know where did you get that branch manager from but trust me she is running Nedbank like her ****a shop and I don’t want to associate myself with such. I don’t know if you told her that she owns Nedbank, we are not her kids and she must never speak to us like that.