AL
Abisai L

1 reviews | Active since Feb 2011

25 Apr 2017, 12:48

More than 9 telephone calls and still no statement.... PATHETIC!!!

<p>Come on now Nedbank, how many times must a client call requesting a statement and an arrangement letter? Called over 10 times since last week, spoke to 3 people today alone and still no feedback, I guess you dont care about your clients.</p>

0
Replies (3)
Nedbank
Nedbank's reply25 Apr 2017, 14:24
Official

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team

AL
Abisai L's update25 Apr 2017, 14:33
Reviewer Update

Levern Khathi assisted me, within an hour with something that has been taking other people in Nedbank days. It is proof that the problem is not the bank, but some people in nedbank just dont want to do their work.

Nedbank
Nedbank's reply25 Apr 2017, 14:40
Official

Thank you for your positive feedback. We look forward to a long-lasting relationship.

Kind regards

Client Experience Team.