1 reviews | Active since Jan 2017

03 Jan 2017, 03:21

More than 50000 Missing Green Bucks

<p>Bad service.Greenbucks Query Ref ********** . I would like to complain about the service I received from your Green Bucks call center. I had more than 50000 green bucks which I accumulated over some time, and which I paid for with service fees and many swipes with my cards. I recently checked up on the green bucks and noticed that I only have approximately 200 green bucks, I called the call center and got the ref number above, and was informed that someone will contact me... after a few days with I decided to call back and had another painful experience where the agent said her manager will call me, that's 2 or 3 days ago.... it seems that theft is the problem as no one can assist me. Please contact me on ********** 205 to sort out my query</p>

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Replies (2)
Nedbank
Nedbank's reply03 Jan 2017, 08:52
Official

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team

's update03 Jan 2017, 11:25
Reviewer Update

Good morning.... this is my references number **********