LM
Liezel-Marie Marais

1 reviews | Active since Jan 2017

31 Jan 2017, 19:42

Mooney *******

<p>I had an account with Nedbank VaalMall and was forced to close my account as I didn't have trust in them anymore. I have an overdue account with them and have to repay them monthly with an monthly installment. I had some difficulty to pay a few times but they did withdraw promptly the last 5 months and even twice in December. Yeserday they decided to withdraw an amount of R1759 because of the few times I did't (or couldn't) pay. Today I tried to reverse the payment and they just refused to refund me, telling me that the d have the right to go into their clients accounts who owes them money and take what they want. I see that as dishonest and theft! </p>

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Replies (4)
Nedbank
Nedbank's reply01 Feb 2017, 08:12
Official

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team

Best regards,

Nedbank
Nedbank's reply02 Feb 2017, 09:28
Official

Good day

We thank you for allowing us to intervene and provide feedback regarding your complaint.

Should you be satisfied with our intervention it will be greatly appreciated if you would convert your complaint status.

We look forward to a long-lasting relationship

Kind regards

Client Experience Team

Best regards,

LM
Liezel-Marie Marais's update02 Feb 2017, 09:39
Reviewer Update

Thank you so much for Nedbank's promt response and I am happy to say that this matter have been resolved thanks to the Client Experience Team. You found the time to listen to what my side of the story was and for that I am very greatful!

Kind regards

Nedbank
Nedbank's reply02 Feb 2017, 09:43
Official

Thank you for your positive feedback. We look forward to a long-lasting relationship.

Kind regards

Client Experience Team.

Best regards,