Months of waiting for documents
<p>In October 2015 I subsribed to Nedbank's life policy product at Windermere branch in Durban, for which I am paying monthly.</p> <p>Firstly, I was e-mailed subsribition confirmation documents with an error on them. I requested for the error to be rectified and have corrected documents sent to me, till to date, that has not happened.</p> <p>Secondly, I was promised that the documents would be posted to me when I asked. That was going to take three to six weeks. Till to date, 8 motnhs down the line, I still haven't received the posted documents.</p> <p> </p> <p>I am paying, I don't know what I am paying for.</p>
Dear Sithabiso,
We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
Dear Sithabiso,
We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
I still got e-mailed documents with the incorrect spelling on my sister's name despite asking twice for this to be fixed - its still wrong.
HOW MANY TIMES MUST I ASK FOR THIS?
WHY WAS IT WRONG IN THE FIRST PLACE?
WAS WHOEVER SLEEPING WHEN CAPTURING MY SISTER'S NAME?
THIS IS JUST BULL****!
I still got e-mailed documents with the incorrect spelling on my sister's name despite asking twice for this to be fixed - its still wrong.
HOW MANY TIMES MUST I ASK FOR THIS?
WHY WAS IT WRONG IN THE FIRST PLACE?
WAS WHOEVER SLEEPING WHEN CAPTURING MY SISTER'S NAME?
THIS IS JUST BULL****!