Item: Nedbank
Rating: 1

Nedbank's replyOfficial

10 May 2017, 10:15

Dear Client

Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:

Your identity number
Your account number
Your contact details

Alternatively you may email the required information to email: ***

Kind regards

Client Experience Team

Best regards,

Nedbank's reply10 May 2017, 10:15

Official

Dear Client

Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:

Your identity number
Your account number
Your contact details

Alternatively you may email the required information to email: ***

Kind regards

Client Experience Team

Best regards,

's updateReviewer Update

08 Jun 2017, 12:43

And still this problems proceed. I still battle to get my statements. Again.

's update08 Jun 2017, 12:43

Reviewer Update

And still this problems proceed. I still battle to get my statements. Again.

Nedbank's replyOfficial

08 Jun 2017, 13:02

Good day Mr Claassen

We note your complaint and concerns logged via the different platforms and your continuous emails received at various inbox's at Nedbank. The Resolution Managers have attempted to contact you on numerous occasions over the past few months to assist you with your complaints however you drop the calls or do not allow them to speak or to respond to you on those calls. Your requests will require an authentication process that needs to be followed therefore the calls are made to you.

Kind regards

Client Experience Team

Best regards,

Nedbank's reply08 Jun 2017, 13:02

Official

Good day Mr Claassen

We note your complaint and concerns logged via the different platforms and your continuous emails received at various inbox's at Nedbank. The Resolution Managers have attempted to contact you on numerous occasions over the past few months to assist you with your complaints however you drop the calls or do not allow them to speak or to respond to you on those calls. Your requests will require an authentication process that needs to be followed therefore the calls are made to you.

Kind regards

Client Experience Team

Best regards,

's updateReviewer Update

08 Jun 2017, 13:56

I dropped the call this morning since the gentleman is rude. Further how difficult is it for Nedbank to understand that your staff are irritating if they keep on calling. If I can answer the call then I will answer but to keep on phoning is irritating. Further if your staff calls and they are professional, then it is fine but for them, as in the case of the gentleman this morning to try and pick a fight or argument is unacceptble. The same goes for your email. This is a very very simple request: I need a my latest credit card statement. As simple as that. And yes if your staff keep on harrassing me I will block Nedbank's number on my phone.

's update08 Jun 2017, 13:56

Reviewer Update

I dropped the call this morning since the gentleman is rude. Further how difficult is it for Nedbank to understand that your staff are irritating if they keep on calling. If I can answer the call then I will answer but to keep on phoning is irritating. Further if your staff calls and they are professional, then it is fine but for them, as in the case of the gentleman this morning to try and pick a fight or argument is unacceptble. The same goes for your email. This is a very very simple request: I need a my latest credit card statement. As simple as that. And yes if your staff keep on harrassing me I will block Nedbank's number on my phone.

Nedbank's replyOfficial

08 Jun 2017, 14:23

Good day Mr Claassen

Thank you for the feedback, we suggest that since you do not want to take these calls from the Resolution Managers you need to call ***for your requests going forward.

Kind regards

Client Experience Team

Best regards,

Nedbank's reply08 Jun 2017, 14:23

Official

Good day Mr Claassen

Thank you for the feedback, we suggest that since you do not want to take these calls from the Resolution Managers you need to call ***for your requests going forward.

Kind regards

Client Experience Team

Best regards,

's updateReviewer Update

08 Jun 2017, 14:26

If you read correctly, I state that your Resolutiion Managers are rude. Read what I said above. Kindly get an experience and professional person to call - without trying to pick a fight or argument - then I take the call by all means.

's update08 Jun 2017, 14:26

Reviewer Update

If you read correctly, I state that your Resolutiion Managers are rude. Read what I said above. Kindly get an experience and professional person to call - without trying to pick a fight or argument - then I take the call by all means.

Nedbank's replyOfficial

08 Jun 2017, 14:39

Good day Mr Claassen

We have done so on many occasions and changed the Resolutions Managers and you respond by saying that all of them are rude.

Kind regards

Client Experience Team

Best regards,

Nedbank's reply08 Jun 2017, 14:39

Official

Good day Mr Claassen

We have done so on many occasions and changed the Resolutions Managers and you respond by saying that all of them are rude.

Kind regards

Client Experience Team

Best regards,

's updateReviewer Update

08 Jun 2017, 14:52

I don't know if and when a person calls that he/she is a Manager. The person who called today was rude in my opinion. Clearly you don't want to assist or are trying to assist so Whatever!. Time to close my accounts (cards) with Nedbank. For Sure!

's update08 Jun 2017, 14:52

Reviewer Update

I don't know if and when a person calls that he/she is a Manager. The person who called today was rude in my opinion. Clearly you don't want to assist or are trying to assist so Whatever!. Time to close my accounts (cards) with Nedbank. For Sure!

Nedbank's replyOfficial

08 Jun 2017, 15:24

Noted.

Kind regards

Client Experience Team

Best regards,

Nedbank's reply08 Jun 2017, 15:24

Official

Noted.

Kind regards

Client Experience Team

Best regards,

's updateReviewer Update

08 Jun 2017, 15:27

Since you have noted this, and don't feel anything for your customers what is the procedure to close these cards?

's update08 Jun 2017, 15:27

Reviewer Update

Since you have noted this, and don't feel anything for your customers what is the procedure to close these cards?

Nedbank's replyOfficial

08 Jun 2017, 15:37

Good day Mr Claassen

You can send an email to ***

Confirm that you have destroyed your cards
Provide account details where you want the credit balance to be transferred to, if your account is in credit. If your account is in debit then we will have to provide you with a settlement amount. Credit balance transfers takes 3 to 5 workings to clear.

Upon receipt of your instruction we will respond accordingly.

Kind regards

Client Experience Team

Best regards,

Nedbank's reply08 Jun 2017, 15:37

Official

Good day Mr Claassen

You can send an email to ***

Confirm that you have destroyed your cards
Provide account details where you want the credit balance to be transferred to, if your account is in credit. If your account is in debit then we will have to provide you with a settlement amount. Credit balance transfers takes 3 to 5 workings to clear.

Upon receipt of your instruction we will respond accordingly.

Kind regards

Client Experience Team

Best regards,

's updateReviewer Update

08 Jun 2017, 15:38

You realised that you are loosing a client due to unprofessional customer service?

's update08 Jun 2017, 15:38

Reviewer Update

You realised that you are loosing a client due to unprofessional customer service?

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