Monthly payment updates not reflecting on ITC

On 21 February 2016 I wrote a complaint on hello peter about Nedbank not updating my payment profile on ITC. Was contacted by Busi Mntambo (client liason officer) and she requested my credit report to see how it reflects. I must say I am quite disappointed with the feedback from her \Please contact ITC and enquire from them, after how long will they update your payment profile. We unfortunately not allowed to send instruction to update payment profile as it forms part of your credit history.\" Who is responsible to ensure updates are reflecting my monthly payments ? Me or the service provider? I feel Nedbank is responsible and should therefore ensure monthly updates reflect on my profile or they remove it from my profile . I made my payments and they should have updated that payment was received for that period. I wonder what the Ombudsman would have to say about this."