OP
Otsholeng P

1 reviews | Active since Jul 2014

01 Jun 2017, 11:10

Monthly bank charges for a frozen account

<p>I received a statement from Nedbank yesterday and it's been brought to my attention that Nedbank is charging me approx. 100 every month for an account that's been frozen. Last year, I was out of the country for 6 months and my account was inactive, I did not get charged at all. I came back and settled the -120 rands one month bank charge or so since I had been gone. I explained this to your customer service lady 2 months back and she didn't get this. If the account is frozen why am I being charged? This is pure ******* </p>

0
Replies (4)
Nedbank
Nedbank's reply01 Jun 2017, 11:58
Official

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team

OP
Otsholeng P's update08 Jun 2017, 15:32
Reviewer Update

Hi.

This query has still not been solved. The agent who called me was unhelpful and rude. May somebody else who is willing to listen to my case get in touch with me.

Thanks

OP
Otsholeng P's update15 Jun 2017, 10:06
Reviewer Update

My query has finally been resolved. Thank you very much.

Also, Claudine Pillay, hats off to you for helping me with this issue. Thank you

Nedbank
Nedbank's reply15 Jun 2017, 10:17
Official

Thank you for your positive feedback. We look forward to a long-lasting relationship.

Kind regards

Client Experience Team.