Month later claim not finalized & complaints not being resolved.

<p>My geyser burst on the 15 of Jan 2017, I called Nedbank on 16th to lodge a claim.</p> <p>The geyser was replaced on 16th, the electrician was suppose to follow on the same day but only come on the 20th after numerous calls to Nedbank and their service provider.</p> <p>Services provider to access the damage to the carpet and the ceiling were supposed to follow.</p> <p>The carpet was accessed in that week and information send to Nedbank however they advised me that the carpet can only be attend once the ceiling was done.</p> <p> </p> <p>K&L projects was appointed for the ceiling, I called them to set up an appointment, they suppose to come one 19th and the week thereafter but didn't pitch on both occasions I was told by them that they didn't honour the appointment becuase they are too busy and this is only after I called K &L Projects.</p> <p> </p> <p>I complained on 28 Jan 2017 to Nedbank and ask for different service provider to assist me.</p> <p>Scelo Thejane from Nedbank informed me that he is attending to my compliant.</p> <p> </p> <p>On 6 of February after getting no feedback from Scelo and called Nedbank to speak to Scelo, I was shocked when he told me that : I should not expect my query to be dealt with over night, I am not their only client and why am I refusing to communicate with K & L Projects.</p> <p> </p> <p>My son & I called Nedbank again now to report Scelo to which the lady answering said we must talk with Scelo, onl,y after insisting we were put through to Calyn Fick who identified herself as the senior resolution manager.</p> <p>I received an sms from Nedbank while talking to Calyn which informed me that a new service provider will be attending to my matter, only for them to call and inform me that they will only do the assessment on the 16 Feb 2017 and any work that needs to be done will only take place 2 weeks from there.</p>