JM
Justice M

1 reviews | Active since Mar 2013

29 Mar 2016, 10:09

Money withdrawn **********ly

Nedbank: ATM Cash withdrawal of R1500.00 from acc ***** @ ER MALL ENT 4 BO. Avail **** at 07:43 on 25Mar 2016. I was shocked as I was at home and triple checked that I had my card which was in my pocket. I even checked the details thinking somehow my card has been swapped. I wondered if my money was safe at Nedbank or is it high time I change to another bank. The boring and dissapointing part was the fact that the lady I spoke to told me if a process if 5 working days and after I fill the so called affidavit then probably another 3 or so working days for them to decide whether to pay back the money. I failed to honour my debt but they were quick to debt theirs. Urgent attention in this regards would be better to show Nedbank cares.<br> <br> <br> <br>

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Replies (1)
Nedbank
Nedbank's reply29 Mar 2016, 10:18
Official
Hello Maps77,

We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.

Kind regards
Client Experience Team