JN
Julie N

1 reviews | Active since Dec 2011

13 Dec 2016, 12:38

Money taken by Nedbank but not paid over

<p>I went into the Bryanston Branch on the 6th December to transfer money from a Nedbank account to an FNB account. The transfer was processed on Thursday 8 December, however to date (5 days later) the money is not in my FNB account. I am told that it might be reflecting late because of the weekend. I have never done a transfer to another bank that takes 5 days. Where is my money Nedbank??? When i phone the call centre i am just told that they cannot help. The branch manager has tried to help but even she cannot provide concrete feedback</p>

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Replies (1)
Nedbank
Nedbank's reply13 Dec 2016, 15:27
Official

We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team