Money taken by ATM and poor service at Modimolle branch

I am extremely dissatisfied with the service I received at the Modimolle Nedbank ATM and branch.

I attempted to deposit money at the ATM and had R300 taken by the machine. Before making the deposit, I carefully counted my cash and I am 100% certain of the amount I had. However, the ATM did not reflect the full amount deposited, effectively resulting in R300 going missing.

I immediately went into the branch to report the issue. Unfortunately, the consultant who assisted me was not helpful and actively discouraged me from logging a complaint. The branch manager was present but did not step in or offer any assistance.

Another consultant had to intervene and point out that a complaint should in fact be logged. Even then, I was told that even if the ATM is balanced and the missing R300 is found, I may not get my money back because it could be attributed to someone else. This response is unacceptable.

I expect Nedbank to: • Investigate the ATM discrepancy thoroughly • Review CCTV and transaction records • Credit my missing R300 back to my account • Address the poor customer service at the Modimolle branch

This experience has been frustrating and disappointing. I trust that Nedbank will take this matter seriously and resolve it promptly.