Money taken and not refunded....

After weeks of trying to get my Account sorted I still have not had any success.

I did an immediate internet payment on my cellphone banking app and it failed to go through but my account was debited by that amount paid. I also had proof on my beneficiary payments and failed reports that it did not go through as told me by the person at the bank.

I was asked to get a statement from the person the payment was made to to confirm they did not receive the payment. So I also now need to do the work that the bank is supposed to do from there side.

My account is overdrawn and at this stage and I am not happy because I was told last week that they are investigating why this happened. I was not the only customer affected by this problem according to the Nedbank person. They could not tell me how long it will take to resolve this issue and to refund me the money they took...

I really think there systems are not working and I will not be using this account for anything going forward. I will use another bank.

Hope this helps anyone wanting to decide on a bank to use in the future.