JR
JOHAN R

1 reviews | Active since Dec 2015

13 Dec 2015, 10:26

Money Taken

On Saturday 17 October my wife was informed by SMS that money has been withdrawn from her Nedbank savings account. We immediately went to the branch in Nigel where the callcentre responded to say it will be investigated.<br> That very same evening more money was withdrawn. On Monday 19 October the callcentre rep**** that the withdrawals were done with a second card! When a new debit card was issued the branch said they will block the old card and destroy the card, that apparently wasn't done. <br> The callcentre asked for 6 weeks to investigate the case. After six weeks, we were requested to wait another six weeks, which is far fetched.<br> This matter is still not resolved, and it is now December!

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Replies (1)
Nedbank
Nedbank's reply13 Dec 2015, 21:00
Official
Hello Eng JR,

We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards
Client Experience Team