Money stuck on the ATM machine

on the 31/08/2015 20:15PM i deposited money into my Nedbank acc using the Woodlands ATM but the money got jammed into the ATM and the transaction was not confirmed i emidaitly contacted the Nedbank helpline they advised me to go to the inbank of the ATM i used to deposit. on the 01/09/2015 morning went to woodlands Nedbank to inform them i was told they will log a call and will give me feed back later or the following day but Thursday will definitely get my money back on the 02/09/2015 14:50PM decided to call them to ask for feed back they said they will call me the following day due to the technician is comes on Thursday to balance the money of the ATM on the 03/09/2015 i got a call from the consultant saying they have logged a call and sent an email but there's in no answer she even wondered why i didn't get my money yet she even sent out another email while we were chatting still today no feed back or my money back now the debit orders has gone thru and found no money in my account and my account is standing on negative which will affect my credit score i would to have my money please and the whole thing rectified bank charges and my credit profile this damages my credit profile