1 reviews | Active since Sept 2015
MONEY STUCK IN THE ATM MACHINE
<p>Good day,</p> <p> </p> <p>On the 20th of July 2017, I went to Nedbank Bank Boulders Mall in Midrand and I tried to withdraw cash. I withdrew R6,000 and the ATM only gave me back R5,000 and it kept R1,000. It has been a nightmare trying to get my money back into my account. When I was accepting my money, I could see the R1,000 which was stuck in the machine. I tried to pull it out but I failed until the machine shut down. I was told by teller number 9 that will get my money back into my account after 24 hours and he will call me back but both never happened. After a week the issue was escalated to a Supervisor Peter but still no assistance and was later escalated to a manager and still no assistance. I do not know what else to do. I am still out my R1,000. Surprisingly the tellers at the branch told me that the same ATM was audited the next day and it was R5,000 over. So I don't why this bank can't give me my money back.</p>
Dear Ndumiso
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
Your identity number
Your account number
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team
Dear Ndumiso
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
Your identity number
Your account number
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team
Good day,
I do not have an account with NEDBANK, I dont know why you need my account or ID number. Your bank manager has all the information necessary to give me my money back
Good day,
I do not have an account with NEDBANK, I dont know why you need my account or ID number. Your bank manager has all the information necessary to give me my money back
I have just received a call from a very rude NEDBANK customer service person telling that they will delete my post. Very Very Rude. He has no solution and seems like this bank will not give me my money back. I am very disgusted.
I have just received a call from a very rude NEDBANK customer service person telling that they will delete my post. Very Very Rude. He has no solution and seems like this bank will not give me my money back. I am very disgusted.
Good day,
I logged with the correct bank which is NEDBANK. NEDBANK atm machine swallowed my cash not the other bank. I even contacted the overseas bank and they told me NEDBANK has my money and NEDBANK had to reimburse unless if its ***** involved, in this case its not. Please reimburse my R1,000 back and please stop being rude.
Good day,
I logged with the correct bank which is NEDBANK. NEDBANK atm machine swallowed my cash not the other bank. I even contacted the overseas bank and they told me NEDBANK has my money and NEDBANK had to reimburse unless if its ***** involved, in this case its not. Please reimburse my R1,000 back and please stop being rude.
Please NEDBANK stop replying privately, I want other consumers to know about how you treat clients.
Please NEDBANK stop replying privately, I want other consumers to know about how you treat clients.
Good day Ndumiso
We understand you are frustrated on this matter but logging a complaint against the incorrect institution is not going to resolve this matter, you need to log a dispute against your bank for assistance on this matter.
Kind regards
Client Experience Team
Good day Ndumiso
We understand you are frustrated on this matter but logging a complaint against the incorrect institution is not going to resolve this matter, you need to log a dispute against your bank for assistance on this matter.
Kind regards
Client Experience Team
I logged with the correct bank which is NEDBANK. NEDBANK atm machine swallowed my cash not the other bank. I even contacted the overseas bank and they told me NEDBANK has my money and NEDBANK had to reimburse unless if its ***** involved, in this case its not. Please reimburse my R1,000 back. Once again, the other bank said they are not responsible, I have to deal with NEDBANK
I logged with the correct bank which is NEDBANK. NEDBANK atm machine swallowed my cash not the other bank. I even contacted the overseas bank and they told me NEDBANK has my money and NEDBANK had to reimburse unless if its ***** involved, in this case its not. Please reimburse my R1,000 back. Once again, the other bank said they are not responsible, I have to deal with NEDBANK
Good day Ndumiso
We understand you are frustrated on this matter but logging a complaint against the incorrect institution is not going to resolve this matter, you need to log a dispute against your bank for assistance on this matter.
Kind regards
Client Experience Team
Good day Ndumiso
We understand you are frustrated on this matter but logging a complaint against the incorrect institution is not going to resolve this matter, you need to log a dispute against your bank for assistance on this matter.
Kind regards
Client Experience Team
I logged with the correct bank which is NEDBANK. NEDBANK atm machine swallowed my cash not the other bank. I even contacted the overseas bank and they told me NEDBANK has my money and NEDBANK had to reimburse unless if its ***** involved, in this case its not. Please reimburse my R1,000 back. Once again, the other bank said they are not responsible, I have to deal with NEDBANK
I logged with the correct bank which is NEDBANK. NEDBANK atm machine swallowed my cash not the other bank. I even contacted the overseas bank and they told me NEDBANK has my money and NEDBANK had to reimburse unless if its ***** involved, in this case its not. Please reimburse my R1,000 back. Once again, the other bank said they are not responsible, I have to deal with NEDBANK
NEDBANK you have no respect for people, you take people for granted, for once be professional and be helpful.
NEDBANK you have no respect for people, you take people for granted, for once be professional and be helpful.