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vince.ve vince.ve

1 reviews | Active since Jun 2017

21 Jun 2017, 17:12

Money ****** from my account

<p>Nedbank has been alowing money to be debited from my account for over a year with checks from their side to ensure that the debit valid and is in fact autherised by myself. I reqeust to see documentation at the greenstone mall branch and was told i should go to Vodacom, Nedbank wont help me!</p>

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Replies (4)
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vince.ve vince.ve's update27 Jun 2017, 15:49
Reviewer Update

I was contacted by Nedbank and was basically told that my money magically disapears from my account at the end of the month. Its like the the tooth fairy comes riding in on the back of a unicorn and takes the money from my account. ....... All i ask is that Nedbank show me the debit instruction from Vodacom?????

Nedbank
Nedbank's reply27 Jun 2017, 15:56
Official

As previously advised you need to raise your concerns with Vodacom. Vodacom needs to provide you with the debit order instruction.

Kind regards

Client Experience Team

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vince.ve vince.ve's update19 Jul 2017, 16:31
Reviewer Update

Debit order was canceled in the Nedbank branch at Greenstone and then money was deducted again??? Still waiting for a senior manager to call me??

Nedbank
Nedbank's reply20 Jul 2017, 07:40
Official

As previously advised, you need to raise your concerns with Vodacom.

Kind regards

Client Experience Team