money ******

nedbank is *****ing my money. I have had R11 paper statement deducted from my account for years, I do not receive paper statements and closed PO Box 3 years ago. have asked bank manager over and over to reverse charges but nothing been done. latest theft was on 2/10/205 Nedbank is *****ing my money. Also airtime paid to 8ta from my account did not go through 24/8/2015 and he has done nothing. I want a refund but Nedbank has consistently refused to reverse these bogus payments despite ongoing request to albie lots the branch manager.