Money reversed

My son a 1st year student opened a account last year, we didn't made regular payments and there was a delay with the bursary.

Last month he received his 1st payment from Nsfas who are making use of Tenet Technologies who's main bank is Nedbank.

He made a immediate eft to his own account and when he went on his app he realize that his account is closed.

He went to his bank and I did report them for there was no one to assist him or to open his account again ( that went on for mare than a week )

Tenet said we must send a letter that shows the account is closed,etc we did all of that a lady named Adel was very helpful but we have to wait 40 days I got a msgs yesterday from Tenet that they say they are still waiting on there bank Nedbank to inform them.

My problem is that when a account is close it goes bank to the recipients account or business account How can you not trace the money ?

Before the money goes into the students account there's a fees charge emidiate payments is R20.

This is so wrong in so many ways.