MONEY REFUNDED THEN TAKEN AGAIN

Good Morning <br> <br> I have lodged a complaint with Nedbank for a ********** purchase that had gone off my account as soon as I was alerted. Till today I still do not know this person or how they had gained access to my cellphone number or details. Last week Nedbank confirmed that this was a ********** purchase and that my old card would be blocked and I would receive a new one and the money would be reversed. last week Saturday the money was reversed back into my bank account and I no longer had use of my bank card. Yesterday I get this email to say that it has not been approved and this morning I see my ban account is in a minus R4600 and some odds. ***? I am so not impressed right now, one minute I get a confirmation email to say it was a ********** purchase and the money is put back into my bank account and the next you guys deduct it again. Please for Gods sake explain this. I still do not have a replacement card. Is this a ****** joke? To the Ombudsman, I would now officially like to lodge a complaint against Nedbank as this is disgusting if not the worst customer service I have seen.