Money not transfered

We as a stockvel went in the bank to make money transfers to our different bank accounts on the 4th of December 2018 signed all the necessary requirements and were tald that the money will be in within 2 working days but till to date we have not received our money except telling us about the backlog within the head office. They cannot give us their contact details or email, when we phone the helpline they know nothing about that we are very dissappointed with Nedbak Port Alfred as you know that we have plans for that money that have colapsed because of this instead we dont get the straight answer why and where is our money till to date. it is sad for as we thought it was the safe thing to do. Full week and day