Money not reflecting in my account

I logged a complain with Nedbank, sent an email. I was very specific that i should be contacted on my work phone since im not available on my cell during h working hours. I recieved a call once and they said they cantshare the recording of my telephonic conversation with them, i must go to the branch and contact them on teams then only will i be able to access it. So after a months frustration going back and forth not connecting and not reaching to a conclusion i decided i will cancel. And since they debited an amount i did not agree to i reversed the 2 debit orders. The one came through, but the reported the money is deposited in my account but its not reflecting. I dont know if my number was flagged for them not to take my calls i dont know. But i want my R1030. 52 back immediately