WB
Wesley B

1 reviews | Active since Oct 2010

23 Jun 2016, 09:16

Money not kept aside by NEDBANK when swiping cheque card.

<p>I am sick and tired of Nedbank card devision. I have a cheque account with Nedbank and I have no control when swiping. The credit side of the account grows and grows to a massive amount when swiping my card. Yet there is always a amount avalible. Why is nedbank not keeping a amount to cover the credit amounts so the account does not go into a negitive?????????????? When I swipe my card I sometimes a a sms saying it has gone off and that is the avalible amount. Why is the amount only going off a week later??????? I have no control on this account if this account goes into a negitive there is houring fees of R90. If there is a amount avalible i will use it. So explain why Nedbank allows that money to be used if there are outstanding transactions on the account. I want a solution to this issue as other banks keep the amounts needed to cover the credit side of the account. Catch up Nedban****!! I will move all my accounts and MFC accounts if you dont give me a solution. I want to be in control of my account. This is the 5th complaint for the same issue. KEEP THE MONEY NEEDED TO COVER THE SWIPS ASIDE AND NOT PUT IN IN THE AVALIBLE BALANCE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p>

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Replies (1)
Nedbank
Nedbank's reply23 Jun 2016, 09:59
Official

Dear Wesley,

We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.

Kind regards

Client Experience Team