1 reviews | Active since Aug 2015
Money Not Available
Good Evening<br> <br> I am so livid with Nedbank as this is the second occurence with the same problem. I had sufficient funds in my bank account on 10/10/2015 and deposited extra money into my bank account. As a normal citizen would do it was my daughter's birthday and I wanted to spoil her. We hit the road for shopping and when it came to the paypoint my transaction gets declined for insufficient funds. I stood there with huge embarra*****t as the shop was full with long ques and here I am having a shopping spree and it looks like I have no money. <br> <br> Dissappointed I left everything in store and left. I drew a statement where it shows my current balance and my available balance being much lower. The problem is when I purchased an item on yesterday the balance was perfectly displayed correct to my knowledge but today a huge chunk of my money is unavailable in my bank account. My daughter's whole special day is ruined due to this stupid mistake and it is not the 1st time. <br> <br> I am up with nedbank. I am in the process of purchasing a house and strongly considering changing banks as this experience is totally unacceptable. Someone has to do some explaining.
Our sincere apologies for any inconvenience you may be experiencing in this regard, an investigation is underway and we will revert to you with feedback.
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Kind regards
Client Experience Team
Our sincere apologies for any inconvenience you may be experiencing in this regard, an investigation is underway and we will revert to you with feedback.
For your convenience, please note our dedicated complaint channels: ***/ ***
Kind regards
Client Experience Team
