Money missing out of account - Nedbank response missing too!

On the 22nd of December is placed an online order with a Garmin. The amount was debited from my account and all seemed well.

On the 24th of December I noticed that R645 was missing from my account. With some investigation, there was another transaction listed now showing that my watch purchase was R645 more expensive than originally purchased on the 22nd.

The value of my purchase had not changed so what was the reason for this. I reached out to Nedbank via the only two platforms available - chat on the app and call centre.

The chat on the app was of no help as they could only see the more expensive transaction while I could (AND STILL CAN) see both transactions.

The call centre agent was not much more helpful. After continuous back-and-forth explaining my case i asked for an email address so I show them my accounts transactions. The only help that was offered was to clarify that there was no charges for the purchase and no fees attached.

I subsequently emailed my evidence to the email address provided and I know the address is valid as i received an out of office. To date - I have sent 7 emails and guess how many responses I've received - ZERO.

So in a nutshell - Nedbank deny their involvement in *****ing my money as they can conveniently only see the higher transaction on their side.

I have been a Nedbank customer for 16 Years, I have a home loan and all the other things - If this is how they handle this and it's impossible to at least get an answer, maybe you should consider another bank. I know i will be.