Money missing in my account

I took an Uber on Sunday 00:11am which was 80Rand my balance after was R2279,73 same day Sunday at noon I swiped R200 then my balance was R776,73 so R1300 is missing I called on Sunday same time I couldn’t get help to the guy I spoke to then again on Monday spoke to Takalani and she advised that this happened because there’s transaction that were made on before weekends so those transactions haven’t been banked and I should wait 48 hours my money will be back in my account then now when I called today at 7:55 spoke to Minenhle explained my story then he dropped the call after accessing my account cause he didn’t have answers I called again spoke to Tebelo at 8:00 also after I explained everything she went on mute and later said it was network after 15 minutes she called back saying it was network the 1:300 that’s missing is 1300 I swiped on Friday I asked how cause same time when I swiped on Friday money went off in my account same time still she couldn’t help me my 1300 still missing and Takalani confirmed I should get it Tuesday now it’s different stories