1 reviews | Active since Sept 2015
Money missing
I went to Nedbank at Castle Walk to deposit X amount of money. The Teller counted the money in front of me and issued a deposit slip of X amount and I received confirmation that the amount was deposited into my account. 20 minutes after I left the bank, the Teller phoned me and informed me that she counted 5 R200 notes too many ( I do not understand how this is possible) and she further informed me that they are going to reverse R1000.00 from my bank account.<br> <br> I went back to the branch and asked to see the manager. After he spoke to the Teller he informed me that there was no error and her cash flow balanced. This was actually not the case as I had a deposit slip of RX so there was R1000.00 short in her cash flow. The manager simply stated that no error was made as her cash flow balanced. Obviously if the money was taken, she would not have put it back into her cash flow!! I requested that the R1000.00 be returned to my account, but was told it happens that Tellers makes mistakes!! This is totally unacceptable, even if she did miscount I have a deposit slip of Rx and that amount should reflect in my account!!! The bank must take responsibility for their mistake!!
We have taken note of your concerns and an investigation is underway. Thank you for your patience and we will come back to you with feedback shortly.
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Kind regards
Client Experience Team
Best regards,
We have taken note of your concerns and an investigation is underway. Thank you for your patience and we will come back to you with feedback shortly.
For your convenience, please note our dedicated complaint channels: ***/ ***
Kind regards
Client Experience Team
Best regards,
