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Lourens M

1 reviews | Active since Mar 2009

22 Jan 2018, 09:32

Money Manager App

Nedbank, please get your Money Manager support in order. I sent 2 emails already, and got no reply. I phoned the support centre today, and wasted 10minutes on the phone while waiting for a solution from the person, he did not even come back, the call dropped. If you have an app, please have the proper support for it. This is poor service.

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Replies (4)
Nedbank
Nedbank's reply22 Jan 2018, 10:31
Official

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team

LM
Lourens M's update23 Jan 2018, 12:47
Reviewer Update
Nedbank, the matter has not been resolved yet. Somebody phoned yesterday, no solution. It is now more than 24 hours later.
LM
Lourens M's update23 Jan 2018, 12:48
Reviewer Update
Nedbank, the matter has not been resolved yet. Somebody phoned yesterday, no solution. It is now more than 24 hours later.
LM
Lourens M's update24 Jan 2018, 09:43
Reviewer Update
I received a call from a helpfull and kind lady at Nedbank yesterday afternoon , explaining the Money Manager App and informing me to expect a phonecall from the app developer. He (Gary) phoned me this morning and was very helpfull and apologetic about the shortcomings of the app. We had a positive conversation about my request & will be attending to those ASAP. Thanks Merl at Nedbank and Gary from the app development company.