Money lost in transaction

I went into the branch with proof of eft funds transferred from my absa account into the Nedbank account but was advised the investment account has been closed without explanation and was promised investigation and feedback within 24hrs which after 4 phone calls turned to 72 hours which after he advised me there were no funds and could not give me that in writing siting internal procedures but my money is still missing in the eft network. <br> <br> I am seriously looking for a solution to this as he first sent me from pillar to pout including the branch where acc was opened