Money gone missing

I have a home loan and I personally bank with you, I have taken out saving accounts with you as well. I have posted a call bank on your website so many times and still nothing. spoken to your call center PENTHETIC, holding on for ages and then get told nobody can help. I was advised by lots of people that Nedbank is not worth opening any account with, I thought let me try and today I am soo frustrated as nobody can help and wish I never never went this way. My home loan savings is gone, you deducted TWICE from my account with no apology. My personal savings account is missing money and still nothing from you or any correction. Can someone there tell me where my ######%^%^% my money is????????