Money going missing in my Nedbank account and Nedbank giving me a run around

NEDBANK CANNOT ACCOUNT FOR MY DISAPPEARED MONEY

on the 1st November i got an automatic sendimali from my account to my fone... I thought this was weird but then decided to wait and withdraw the money. When i tried to the machine refused. I called Nedbank and they said it shows the money is somewhere in the system but they do not know why i cannot withdraw it. They said i must wait 48 hours it will return to my account, 48 hours later it was not there, called them again and they said another 48 hours, that too passed but it was not there. The lady i spoke too while waiting for the 48 hours even blocked my app saying it must be malfunctioning and to avoid further loss she will block it and i agreed. After 48 x 2 i called and then they said they do not know where the money is and maybe someone used my phone while i was asleep. Now my question was if they used the phone where did they get the profile number that i and nedbank only know? Inside my head? The lady, Nadia of the ***** unit said she will investigate and ask for a footage and that was 2 weeks ago. When i asked her initially she said she will get it within 3 days from Durban and we will proceed from there. When i called her after 5 days she said the footage was delayed and even if the footage arrives she doubts i will get my money back. And i ask how is it that i trust my money with Nedbank and R3500 goes missing just like that and moreover it has been almost a month now and no concrete explanation from Nedbank! Now i am stuck because i trusted Nedbank and from the look of things Nedbank is *****ing our money and when we ask they tell us a lame story of maybe someone from your family took the money, why would they send to my number then? Why would they not delete the message then and where on earth did they get the profile number to complete the transaction and know which fone to use for Nedbank and why all of a sudden the Nadia person says it was done from a phone while the other lady said it was from an app and even blocked it. From my point of view Nedbank is *****ing the very money we entrusted to them and nobody is helping us and Nedbank knows no one will hold them responsible they will continue this. I am even afraid about the people who never noticed and the grannies who are not technological and will not notice something amiss. By the way am still waiting for the footage from Nedbanks Nadia its 2 weeks now.