Money Disappear

Hi Nedbank Client Feedback

I made the attached payment to an attorney firm in which I had to perform according to my contract obligation and all monies needed to reflect in their account on or before the 24th of June 2022.

They haven’t received this payment and money went out of my account and when I look at the history there is indeed no history recorded on the money app.

Can you please assist with the above matter as soon as yesterday as currently I am placed on terms and will lose all monies and deposits paid over to them if the above is not in their account by tomorrow which is the 1st of June.

I called customer care at 13:20 hrs and got placed on hold for 36 minutes 17 seconds that was when my airtime ran out, you can investigate why the consultant didn’t call back or had me on for that long.

Should this not be resolved and I fail to perform on my agreement I will hold the financial institution liable for damages and loses suffered.

Looking forward to hear from you.

Regards