BW
Brandon W

1 reviews | Active since Aug 2016

02 Aug 2016, 07:25

Money deducted from current account for bank fees on savings

<p>I had a savings account with nedbank for many years until i opened my current account with them. since then I never used my savings account, then they deducted R 764.22 from my current account for "bank charges"accumulated on the account. How could there build up this amount on a savings account and then just deduct it from my account. I made an arrangement with them to deduct it in 2 payments, which they never did and just went on to deduct the full amount again not caring about my other debit orders. This is just unacceptable and i will definitely move my current account to another bank. ***</p>

0
Replies (1)
Nedbank
Nedbank's reply02 Aug 2016, 07:47
Official

Dear Brandon,

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.

Kind regards

Client Experience Team