Money can't be reversed

I, Maria Khungeka Lindani, hereby lodge a formal complaint regarding the service I received at the Nedbank Gugulethu branch on Friday at approximately 14:30. I visited the branch to request assistance with a banking transaction and was assisted by a Nedbank consultant whose name I cannot recall. During the consultation, I believe the consultant was not fully attentive to my request. As a result, an amount of R1200 was transferred into an old account that I understood to have been inactive for more than 10 years. Following the incident, I was told that another Nedbank branch in the Eastern Cape had been contacted. However, I was advised that branch does not deal with dormant accounts. When I returned home, I called Nedbank's client contact centre at ***for further assistance. During that call, I was informed that I would be charged R394 to recover the funds. I am deeply concerned that an account which had been inactive for more than 10 years was still able to receive a transaction. I am also concerned by the conflicting information I received regarding the handling of dormant accounts. In my view, I should not be required to pay any recovery fee because the transaction resulted from an error that occurred while I was being assisted by a Nedbank consultant. I respectfully request that Nedbank conduct a full investigation into this matter, provide a written explanation of how the transaction was processed into the inactive account, explain the conflicting information I received regarding dormant accounts, and refund the full amount of R1200 without any deductions or recovery fees. I trust this complaint will receive urgent attention and that an appropriate resolution will be provided. Yours faithfully, Maria Khungeka Lindani