Money Back

Hello Nedbank, I had a series of unauthorized transactions in my account all the way from December until march, none of those transactions reported on my phone, I wouldn't have never seen them until one of the transactions randomly just reported on my phone on the night of 20 march, just a day before the Holiday, Perhaps its a **** gone wrong because I was silently being cleaned out without even being aware because I was basically using Nedbank for savings and shopping with it, never made it a priority to check the bank statement on a monthly basis to could have been alert from the onset of the scheming that was going on in my account. well upon picking it up I immediately transferred the little I had into my other Capitec account immediately to protect it, blocked the card and reported it with the Nedbank ***** line same time, was advised to fill the dispute form for all the amounts I'm disputing, I did exactly that and the transactions amounted to R2090, patiently waited for the 6-7 weeks stipulated on the form as a waiting period, time went by and everything went as expected, I got an SMS Informing about funds that they will reflect in , well they did but to my shock it was only R1110 not anywhere closer to my expectations, upon follow up, I got the response that response that other monies elapsed because its beyond 3 months. how is that possible? I chose you because of the confidence I had in you and your continued support system in ensuring that you meet customer needs but then I'm very disappointed at the moment, it cannot be that you cannot recover the other funds despite it being obvious that this were all heinous acts, Kindly save me time of taking up the matter with the financial services board, I don't mind going that route too as long as it will ensure justice at the end of the day.