Money App All Beneficiaries Deleted

Very irritated with the way they handle their queries and complaints regarding their Money App. Been with this bank for over 10 years now better to maybe change. The new money app not so user friendly and difficult to use, logged in as i didn't have a choice they have discontinued the user friendly app and put in this so not friendly app, tried to use it and when i was paying some of my beneficiaries it completely wiped off more than 17-23 recipients and now i have to start afresh. Called the call centre and as usually you get transferred from one person to another. Finally they gave me a Reference ***8 and they said they wil assist and even the Chat line very ridiculous they take forever to assist, since the call has been logged over a wk ago i am the one whose been calling and each and everytime i am told it's put in urgency someone will call me and no one ever does. I need to pay my debts and i can't even do that since all my beneficiaries have been deleted. I am so disgusted and this should be the time when Nedbank should be hands on to assist on this stupid App of theirs that they introduced. Even if they can't fix it surely someone should call and advise me as their customer. Will have to move to a better bank maybe i wil be recognized as a customer.