Mobimoney wallet issue

On the 15th July 2025 , I transfer money from private account to Mobimoney wallet as I always do to avoid leaving money on private account. On the 17 July 2025 I tried to transfer some of it back from mobimoney wallet to private account but I failed because it doesn't show me the account I want to transfer money from which account I have to select. I called Nedbank they said mobimoney wallet it's been discontinued but they will activate so that I can able to make transfer. So I waited from 18th July until 24th July 2025 , I called them back because they said I must wait for 72 hrs, and they said it will take up to 21 working days they are still investigating.

24th July 2025 i escalated the matter to wealth management complaints and they rep**** me on 25th July 2025 (Friday) morning that but the end of Friday I will be able to access it will be resolved. Saturday a lady called from Nedbank says It's been fixed I must login and do the transaction , well I did long in try to do that transaction but still it doesn't give me that account from to Private account.

Nedbank Very disappointed me shame and I told them I want to pay school fees fro my child and rent where I say , I had to borrow money while I have money in my account but they cant help me.