MOBILE Authentication
<p>NEDBANK has the most pathetic, time consuming system to make internet payments. It will be faster to que in the bank than spending 35 min to make two payments to the Estate Agent Affairs Board. On average I had to resend a request 7 times for the mobile authentication, and twice 9 and 10 times respectively. I thought it might because of high traffic volume and decided to try again later at 11pm. What a WASTE of sleeping time!!! Thirty five minutes to make two payments. Both ABSA and FNT takes less than three minutes to make the same/similar payments. This pathetic service has been going on and on and phoning NEDBANK to complain is impossible! If ABSA with many more clients can get this right I suggest some heads must roll at NEDBANK's IT department. If it was not for the good service from my branch I would have told NEDBANK to go fly a kite a long tome ago!!! Disgusted.</p>
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Replies (4)
Nedbank's replyOfficial
25 Oct 2016, 08:59Dear Leon,
We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.
Kind regards
Client Experience Team
Best regards,
Nedbank's reply25 Oct 2016, 08:59
Official
Dear Leon,
We at Nedbank value you and take your concerns to heart. An investigation will be conducted soon and a resolution manager will be in touch.
Kind regards
Client Experience Team
Best regards,
's updateReviewer Update
25 Oct 2016, 09:52Thank you for the response. However, this "investigation" has been going on for months, no feedback, no solution. Your reply above will only be valued once an acceptable solution is found. Like stated, NEDBANK the Bridge and NEDBANK Tygervalley really gives me great service. If it was left to your IT, Software, Mobile or internet banking department I would be wearing a red hat.
's update25 Oct 2016, 09:52
Reviewer Update
Thank you for the response. However, this "investigation" has been going on for months, no feedback, no solution. Your reply above will only be valued once an acceptable solution is found. Like stated, NEDBANK the Bridge and NEDBANK Tygervalley really gives me great service. If it was left to your IT, Software, Mobile or internet banking department I would be wearing a red hat.
's updateReviewer Update
27 Oct 2016, 07:49I have a bit of mixed emotions now. The helpdesk contacted me, 5 stars for the lady that helped (tried) me. She was really great. I also recieved an email from Nedbank explaining the problem, 5 Stars for getting back to me. Thanks Merilyn Peters.
...but, this is the catch. I am expected to turn my iPhone's 3G and/or4G/LTE off forcing the phone phone to EDGE, the oldest technology still available? NEDBANK, you can do better. Do not allow technology te get the better of you....see my post, IT department have no excuse. As always, when dealing with my favourite bank's people I am happy. The back office however, specially this really ridiculous suggestion using Jan Van Riebeeck's EDGE technology? Oh dear, I still have Nokia 6210 somewhere, lucky me.
's update27 Oct 2016, 07:49
Reviewer Update
I have a bit of mixed emotions now. The helpdesk contacted me, 5 stars for the lady that helped (tried) me. She was really great. I also recieved an email from Nedbank explaining the problem, 5 Stars for getting back to me. Thanks Merilyn Peters.
...but, this is the catch. I am expected to turn my iPhone's 3G and/or4G/LTE off forcing the phone phone to EDGE, the oldest technology still available? NEDBANK, you can do better. Do not allow technology te get the better of you....see my post, IT department have no excuse. As always, when dealing with my favourite bank's people I am happy. The back office however, specially this really ridiculous suggestion using Jan Van Riebeeck's EDGE technology? Oh dear, I still have Nokia 6210 somewhere, lucky me.
Nedbank's replyOfficial
27 Oct 2016, 09:36Dear Leon Buter
Thank you for the positive feedback and for allowing us to Make Things Happen.
Kind regards
Client Experience Team.
Best regards,
Nedbank's reply27 Oct 2016, 09:36
Official
Dear Leon Buter
Thank you for the positive feedback and for allowing us to Make Things Happen.
Kind regards
Client Experience Team.
Best regards,