VN
Vusumzi N

1 reviews | Active since Mar 2012

31 Jan 2015, 11:28

Mistreated by Nedbank

On Thursday the 29 January 2015 , I made a withdrawal of my last R2000.00 to pay the debt that was due on the 27 January 2014 , please note that this R2000.00 was from a loan to pay this debt that was keeping me unstable day and night .<br> <br> The money was taken off my account but never recieved it ,due to FNB atm error , since there is no Nedbank ATM in Cradock ,not even a Kiosk ,I was also advised at FNB that its Nedbank fault as they were supposed to reverse it immediately .<br> <br> The unfortunate part is that Nedbank was not equiped enough to reverse my money immediately ,they just told me about 7 days waiting period ,whereas I am being chased by my lender .<br> <br> I phoned them time and time again begging them to reverse it as soon as possible ,even now am on the phone with their callcentre ,they fail to assist .<br> <br> They keep on telling me about the saswitch querry .<br> <br> Can they please reverse my money immediately ,as I went to ask someone else to pay my debt ,I need to pay back the person rescued me when I was left suffering by the Bank I trusted .<br> <br> <br> Thank you <br>

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Replies (1)
Nedbank
Nedbank's reply02 Feb 2015, 08:15
Official
Hello Mavusanaec,

Our sincerest apologies for any inconvenience, an investigation is underway and we will revert to you with feedback.

Kind regards

Client Experience Team