GW
Gary W

1 reviews | Active since Dec 2010

10 May 2016, 09:52

Missing Transfer and NO FEEDBACK

<p>I transferred an amount of R200 from my credit card on 18-03-2016 from my Credit card to to my New Current Account. This money never reflected in my account and I had ***umed that this was due to the FICA information not being corrected. This amount has not shown on my account. I again transferred R200 on 30-03-2016 and this amount was transferred sucessfully. I have now tried to query this several times and nobody gets back to me. Will this be sorted out or must I just make peace with the fact that this money is gone. If I have misunderstood anything, I will openly appologise on this forum. The reference number is ***. I have already e-mailed both proof of payment slips.</p> <p> </p> <p>I also made a payment of R100 from my Capitec account on 18-03-2016 which has since also not appeared on my account. I have communicated with Capitec and they have confirmed that the funds were p***ed to to Nedbank. Should you require supporting do***entation for this I have the proof of payment.</p> <p>Thanks</p> <p>Gary</p>

0
Replies (2)
Nedbank
Nedbank's reply10 May 2016, 11:41
Official

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team

GW
Gary W's update21 Jun 2016, 13:51
Reviewer Update

Thank you for the assistance and for constantly keeping me updated.