Missing salary

App**** on Monday 25-04 for help from credit card division. My salary was paid via consumer account into credit card on 20th, there was wrong ref No. Lady told me about two working days and provided ref No ***6. Friday called again card division gentleman told five to six days. Also called collections, they were already complaining where is credit card payment?! Explained to them, they told they will make note, they couldn't take ref No ***6 and see what is going on. Today tried to call card division to see when I may expect my salary. They redirect me to collections?! I asked why they redirecting me to collection, they say because my account is in arrears. Simply prevented to get required information, even after calling collections on Friday and explaining why is payment late?! I try to contact Nedbank via email and get info about location of my salary and complain about service, nobody rep**** so far. Withholding salary for more than week from client, is not very friendly. Is it safe to receive salary via such bank?