Missing payment

On 25/09/2019 i made a transfer of R30 000.00 from my Fnb account to Nedbank credit card no:*** at 6:09am.On 27/09 /2019 i checked my credit card if money is reflecting and only to find that is not reflecting yet. On 01/10/2019 i called NCCC(Nedbank Customer Care) *** and I was advised to forward proof of payment to visamastercollect. co. za which I did as requested. I received notification that e mail was read but no feedback from the bank and I was not given a reference number. From the 1stof October I kept on calling Nedbank without any positive feedback from them _the only thing that they said is it takes 3_5 working days to resolve the problem which is not resolved to date. On the 7th i called again and I was i was given another e mail address :ccnnissingpayments. co. za, same was read but no feedback received. On the 08/10/2019 I called Nedbank Client Complain case ***0 department and spoke to Mary Venketasen who requested proof of payment _same dayi forwarded her the statement from Fnb showing the movement, she then called me on 10/10 /2019 requested receipt not statement which was forwarded to her at 9:49.No feedback has been received yet. On 09/10/2019 i called NCCC_to follow up, i spoke to Ashlyn Shaynel Hill_she was so helpful because she said i must forward proof of payment and I forwarded statement from Fnb, she was going to liaise with the consultant at their back office. Onthe11/10/2019 i received e mail from her stating that bacj office doesn't accept statement they want proof of payment which i emailed receipt to her.. On 12/10/2019 i called NCCC to follow up and to my surprise they only attended to the query after receiving proof of payment frim Ashlyn. My query is not resolved yet and u interest is giing to be added on the balance which im not going to be liable for it because i made payment.