JVW
JEAN-PIERRE VON WALTZLEBEN

1 reviews | Active since Dec 2016

20 Dec 2016, 15:43

Missing Payment Allocation

<p>My missing payment REF: ********** .</p> <p>I've been battling since 02/12/2016 to recover / allocate an EFT payment that was returned by African Bank. I just spoke to the missing payments department, once again they can't give me answers. The turn around time for this is 48 hours, why should this be such a battle? I've sent through all correspondence between myself and Darryl (NEDBANK EFT Liaison Officer - Transaction Management) TO ********** but it seems as if there's no urgency to resolve my query.</p> <p>Please help me... </p>

0
Replies (4)
Nedbank
Nedbank's reply20 Dec 2016, 16:47
Official

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.

Kind regards

Client Experience Team

Best regards,

Nedbank
Nedbank's reply20 Dec 2016, 16:48
Official

It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.

Kind regards

Client Experience Team

Best regards,

JVW
JEAN-PIERRE VON WALTZLEBEN's update21 Dec 2016, 13:17
Reviewer Update

Good Day - Thank you Carel for the feedback and assisting me to resolve this query !

Nedbank
Nedbank's reply21 Dec 2016, 15:34
Official

Thank you for your positive feedback. We look forward to a long-lasting relationship.

Kind regards

Client Experience Team.

Best regards,