MISSING PAYMENT

I MADE A PAYMENT ON 17 MARCH 2016 OF R11600.00 INTO MY CREDIT CARD. I NEEDED TO USE THIS CARD ON 18 MARCH 2016. THE PAYMENT WAS DONE FROM STANDARD BANK WITH AN IMMEDIATE CLEARANCE. I TRIED TO SWIPE MY CARD ON 18 MARCH 2016 BUT IT DID NOT ALLOW ME TO USE THIS CARD. I CALLED *** TO CHECK WHAT HAPPENED WHY THE PAYMENT WAS NOT REFLECTING THEY TOLD ME IT TAKES BETWEEN 3 TO 5 WORKING DAYS TO CLEAR. I PLEADED WITH THEM COZ I NEEDED TO USE THIS CARD URGENTLY FOR BUSINESS PURPOSES. STILL NO RESPONSE. TO-DATE THEY CANNOT FIND THE PAYMENT. EVERYDAY I CALL THEY TELL ME TO WAIT FOR 48 HOURS HOW MANY 48 HOURS MUST I GIVE THEM. NONE OF THE CONSULTANTS COME TO ME. I SPOKE TO THE SUPERVISOR YESTERDAY HE SAID HE WILL PUT IT AS URGENT, SOME1 WILL CONTACT ME OR SEND AN SMS NOTHING WAS DONE. I SPOKE TO A CONSULTANT SHE GAVE ME THE WRONG FAX NUMBER AND WRONG EMAIL ADDRESS. DAY AFTER DAY ITS THE SAME RESPONSE WITH NO FEED BACK. NO TRACE OF THE PAYMENT AND ITS GOING ON THE 3RD WEEK. TO ME THIS SEEMS TO BE A SEROUS PROBLEM. MONIES NOT PROPERLY ALLOCATED OR MONIES MISSING FOR SUCH A LONG PERIOD IS A SERIOUS PROBLEM. I NEED HELP FROM YOU TO TRACE MY MONEY DUE TO NEDBANK FAILING THUS FAR.