Missing Money

<p>On 29 April 2017 I when to the ATM at Nedbank Trade Route Mall. I deposited an amount of R5000 into my Cheque Account at 8. 03am got a slip and the money was in my account. I then deposited another R5000 into my Savings Account at 8.04am received a slip from the ATM stating CASH DEPOSIT OF FUNDS with no amount. At 8.08am I requested a statement and it showed the deposit of R5000 and a POSTING REVERSE of R5000, I then went into the bank and spoke to Kashmira at enquiries, she said that she would put a in a request to sort it out. She also said that it would take a few days to balance the ATM as the technicians are not on site. Still with no response from her I checked my account on Tuesday I went back to the bank and spoke to Tessa at enquiries. After a call she said that there was an error with the ATM and it would take 3-4 working days to resolve (she wrote this on my statement)and the money would reflect in my account. Still not receiving any follow up and no money in my account on Friday 5 May(4 days later) I went back to the bank, spoke to Tessa again, she made a call and said it will be resolved by Monday. I asked to see the manager. The manager Goolam, took down my query again, called the supervisor of the ATM. He promised to look into the matter and get back to me. I have received calls from him during the day but this has not yet being resolved. I now have to take the slips for the deposits back to the bank tomorrow. I have being a Nedbank client for over 20 years and am disgusted by the service and lack of consideration from Nedbank. </p> <p> </p> <p> </p>