Missing funds, no closure
Friday, 22 April 2016, I transferred a sum of money from my FNB account to my nedbank credit card and after 1 day (standard waiting time) the money was still not on my credit card. A week passes and still no funds. I contacted FNB and according to them I followed every step correctly. Contact nedbank and they tell me to email proof of payment to '***' which I did. That was Friday morning, 29 April 2016. I was given a number to call to track progress which turned out to be some internal affairs department. I've had enough and I want this fixed so I can pay my bills and I'm seriously considering any accounts I have with nedbank. Give me an answer. Please
We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team
We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.
Kind regards
Client Experience Team