Missing Card

Had a bad experience at Nedbank Brooklyn. Yesterday I went to deposit money into my account at the ATM . The one machine was not working and I had to wait for the other . I inserted my card and had to put my pin number which I did. I then got a message -my card was swallowed by the machine due to wrong pin . I then went in the usher welcomed me and gave me a speedy service while she watched the ATM . The gentleman went to collect the card but came back with the card from another bank ,which I don't have an account with so I would not have their card. I told him this was not my card and asked him to please check again.

He told me he only found one card ,I in the meantime requested the teller to the block card which she did. I went back to the ATM using a different card to deposit the money , I was not happy with the out come and went back to the guy and ask him to please check again he didn't but instead told me there was only one card there .

What made me really angry was when I told him my card was pink/purple . He told me Nedbank did not have those colour cards . I told him it could have been a promotion at the time but I was certain and I checked my card before inserting it .He told me there was nothing he could do. All he had to do was go and check again an error could have happened .The security and the usher kept asking me to check my bag may be it was in my bag . (How could it jump from the machine to into my bag) I am still puzzled as to what happened to my card.