Misrepresentation to the truth

I am highly annoyed with Nedbank. I had my bond with Nedbank for over two years. I app**** for an further loan on the bond to do renovations and upgrade the security and was instructed by our private banker that between Nedbank and the registering bond lawyers, there was a discrepancy in the registration date of my bond which resulted in a "technical arrear" on their system. The Private banker advised both me and my husband to take out personal loans with Nedbank to show good faith and we did. Now they claim that they cant do the extension on the bond because my bond is still new and we have the personal loans that prohibits us from moving the bond due to over exposure. This case has been going on for over a year. I have gotten no joy from anyone at Nedbank. I have even got to the point of asking them to just put the two loan accounts into the Nedbank bond account so that the over exposure is of and I will move my bond, but still no joy. The false advice and false expectations given to me to open up more accounts with Nedbank is disgusting. I will never recommend Nedbank to anyone ever again. They still have my application on hold and have not given proper feedback to date.