Misplaced funds

<p>I have a personal loan with Nedbank that i intend of paying off ASAP. I started making additional payments to this loan when i experienced my first issue with Nedbank. I called the call centre and they advised me that i can transfer additional fund to my PL account and provided details which ended up to be MFC car loans account which is a divission of Nedbank. I understand that i have to produce a reciept of payment which i eventually done and was told it will take 7 working days. It then just dragged out to month. I called today recieved this reference number *** the cunsultant told me my query has been escalated really ??? after a month still is this how you calm down your customers. Is this perhaps a tactic in gaining some interest on nedbank side. I think this is unacceptable and cannot wait till my last payment.What i find is unaceptable is the fact that i made the payment into the MFC account and they didnt even get back to me to say the money in in the wrong account so to me its like ....lets just keep quiet maybe he doesnt look for it. shame on you.</p>