Misleading information

Good Day

On the 01/09/2023 I took out an overdraft facility telephonically with your consultant Ayanda Sikhosana at 13:34. She promised me that I would be able to close it on the Monday and that I would just have to let you guys know that I urgently needed the money and that I would like to set up a payment arrangement to pay it off. But when I called in I was told that I am not able to close it. Please could someone listen to the call as she gave me incorrect information. If I knew that I was not able to close it then I wouldve never taken it out. She assured me that I could, otherwise I would've then rather have increased my credit card.

I am not trying to be malicious in any way, I have also explained to the consultant Refiloe in the credit direct department that the easiest way to get hold of me is via email as I work in a busy call centre and am not able to answer my phone